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Return Policy

Our Return Policy/Happiness Guarantee is about making sure all of our customers are happy with their purchases. If you don't absolutely love your new purchase within 14 days of receiving it, you can return you item and we will be happy to exchange it or refund your purchase.

  • Buyer is responsible for returns/exchange shipping fees. 
  • Markdowns, or clearance items are not eligible for returns, but may be exchanged. 
  • Returns and exchanges must be in new, non used condition or item will be returned to customer at customer's expense. 
  • By shopping our website you automatically agree to our terms. 
  • Shipping charges will not be refunded. 
  • If you refuse your package at delivery, you will not be refunded. We do not refund refused deliveries of orders placed with us. If you do not want your order, accept it and return it to us for a full refund. 

Please get in touch with our customer service officer if you're not completely satisfied with your purchase. Email us: support@thelittlesecret.com or call +1 (603) 821-7402.

Refunds (If Applicable)

If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Unclaimed Items

  • If you choose to refuse or do not coordinate pickup of the items you ordered, you will be responsible for return shipping costs or lost items. Refused items will not be refunded. 
  • All international buyers are responsible for customs/fees associated with importing into their home countries. 
  • If you would like to have your package re-shipped, please contact support@thelittlesecret.com to coordinate shipping.

Late or missing refunds

If you haven’t received your refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@thelittlesecret.com or call us +1 (603) 821-7402

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